- Where are your assistants located?
- Our assistants work from the Philippines.
- Are your assistants US-based?
- No. Our assistants work from the Philippines, on your hours.
- Who runs Finch Harbor?
- Isaac Robinson owns and runs it from Nashville. A team handles recruiting, screening, onboarding and support.
- Who employs my assistant?
- We do. Payroll, paid leave and their local employment administration are ours. Day to day they answer to you.
- Is it the same person every day?
- One person, recruited for you against your job description — not a rotating team. They work for you every day and learn your business. If they ever move on, we recruit their replacement the same way, free.
- Can I hire my assistant directly?
- Yes — you pay us three times the monthly fee and they're yours.
- What can they do?
- Whatever you ask them to do — there’s no list. Admin, customer service, sales support, bookkeeping and real estate are where clients start. What they do →
- How do I know what kind of assistant I need?
- Start with the work that slows you down most: calendar and inbox point to executive support, calls and follow-up to sales, invoices and reconciliation to bookkeeping. We recruit to your role either way.
- Can they make and take calls?
- Yes. Inbound answering, appointment confirmations, callbacks and outbound follow-up are all base scope.
- Do you place specialists?
- If the role needs a technical or engineering background, name it and we recruit for it. That is a different labor market, so we quote it — the price follows what it takes to attract the talent.
- Can I hire more than one?
- Yes. Each assistant is a separate placement at the same price.
- Will they work my hours?
- Yes. Your assistant works your business hours.
- How many hours is full-time?
- 40 hours a week, on your schedule.
- What if I need them for more than 40 hours in a week?
- Extra hours are calculated from your monthly fee: the fee ÷ 173.33 for each hour.
- Do I choose the person?
- Yes. We recruit against your job description, you interview the candidates, and you pick your person. Signing comes after you choose.
- How long does it take?
- About two weeks from your job description to your assistant’s first day.
- Is two weeks guaranteed?
- No. If we can’t source the right person for you in two weeks, we keep searching until we find them.
- What does it cost?
- $1,450 a month, all-in. Part time is $800 a month for 20 hours a week, $650 for 15, or $450 for 10. Need a different number of hours? We can scope it on a call. Month-to-month — cancel any time, no notice and no questions asked.
- Is there a setup fee?
- No. The first month, paid at signing, is the only payment before your assistant starts.
- Can I give my assistant a bonus?
- Yes, and it goes to them in full. We don’t take a cut.
- Do they take Philippine holidays?
- No. Paid holidays are 6 US holidays — the days your office is closed anyway. A holiday can move to a workday if you need it.
- What if it’s not working out?
- Free replacement, for as long as you’re a client.
- Do you charge me while you look for a replacement?
- No. Billing stops when your assistant stops working, and starts again when their replacement starts.
- Who do I talk to if there’s a problem?
- Isaac Robinson, the owner.
- How do you screen candidates?
- Screening is a skills demonstration, an interview, a criminal background check, government-ID verification, and reference checks. For our last role we reviewed ~130 candidates and hired one.
- Is anything required of me?
- Yes. Your assistant is entitled to the same protection from harassment, discrimination and abuse as anyone else on your team. They have paid time off, and we ask that you let them take it. The role is also a full-time one — if there is not enough work in a given week, they are paid for the full week regardless.
- Do you apply US hiring standards?
- We hire on skills, and we apply US equal opportunity employment standards when we recruit.
- Is this confidential?
- Your assistant works on your email domain, as a member of your team. We don’t disclose the arrangement.
