How it works
How we hire, and how we work with you and your employee after they start.
From the first call to after day one.
Hiring
- Under 2 weeks from your go.
1You and us
First call
We work out the job with you: the real work, and what a great and a bad person in that seat look like.
2Us, then you
Scorecard
We write the 4 to 6 things that separate great from bad in the role. You confirm it.
3You
Agreement
You sign. You pay nothing unless your employee starts.
4Us
Recruiting
Our recruiters, with 5 to 10 years of experience hiring in the Philippines, find people through local markets, referrals from people we've placed and our own networks across the country. Our systems sort thousands of résumés.
5Us
Video interviews
We watch more than a hundred recorded video interviews for a single seat.
6Us
Structured interview
Every candidate gets the same questions in the same order, about real things they have done, scored against your scorecard.
Dozens of interviews for one seat.
Doesn't pass. Not put forward.
7Us
Practical test
The ones who pass the interview do a practical built from your real work.
Doesn't pass. Not put forward.
8Us
Background check
Every finalist must pass a background check.
Doesn't pass. Not put forward.
9You
You choose
You interview the finalists and pick your person.
Onboarding
- You direct their work, and they work the hours you set, in your time zone.
10You
First month paid
You pay the first month before their first day.
11Us and your employee
They join our team
They sign our employee contract. We run their payroll, HR and leave.
12Us and you
Tech setup
We help you set up their work email, a business phone line and a password manager. You add them as a user on your own tools and keep admin access.
13Your employeeMedical and dental offices only
HIPAA training
They complete HIPAA training before day one.
14Your employee and you
Day one
You show them how you like the work done. We coach them on it.
After day one
- Your account manager is Racquel, our general manager. She works with you and your employee.
15Us
Month one: scored every week
We score their work every week. A low score starts coaching that same week.
16Us, then you
Then every month
We score and coach monthly, and you get a written review of their work.
17You, then us
Feedback goes through us
Tell your account manager and we take it to your employee. Problems are ours to fix.
18Us
We help you understand each other
We turn your instructions into clear steps, clear up misunderstandings on both sides, and have the hard conversations for you.
19Us
Not working? Replaced free, any time
We go back to recruiting and find your next person. There is no long-term contract. You cancel any time, and unused time is refunded.
What's included
Your monthly price covers all of it.
- Our hiring system, through the background check
- Weekly scoring and coaching in month one, then monthly
- A written review of their work every month
- Help understanding each other
- Help setting up their work email, phone line and password manager
- Their payroll, HR and leave
- A free replacement, any time
Separate from the monthly price: if you want to hire your employee directly, you pay us three times the monthly fee and they're yours.